Shipping policy

We aim to deliver your orders quickly, safely, and reliably. Please read our shipping terms to understand how and when your order will reach you.

1. Processing Time:
All orders are processed within 1–2 business days. During peak seasons or holidays, processing may take slightly longer, but we’ll always keep you informed.

2. Shipping Time:
Once processed, deliveries usually take 3–7 business days, depending on your location. Remote or rural areas may experience slight delays.

3. Shipping Partners:
We work with trusted national courier services to ensure timely and secure delivery. Tracking details will be shared via email or SMS once your order is shipped.

4. Shipping Charges:

Free shipping on all prepaid orders above ₹499.

For orders below ₹499, a standard shipping fee of ₹49 is applicable.

COD (Cash on Delivery), if available, may incur additional charges.

5. Delivery Areas:
We currently ship across India. If your location is unserviceable, we will notify you and initiate a refund if payment has been made.

6. Delivery Attempts:
Our courier partners will attempt delivery up to 2–3 times. Please ensure someone is available at the provided address to receive the package.

7. Delays:
While we strive to meet all delivery timelines, delays may occur due to weather, operational challenges, or high demand. We appreciate your patience in such cases.

8. Damaged Packages:
If you receive a damaged or tampered package, please refuse delivery or contact us within 24 hours of receiving the order with pictures for quick resolution.

9. Order Tracking:
Use the tracking link sent via email/SMS to monitor your order’s journey. For any issues, feel free to contact our support team.

By placing an order, you agree to the terms of this shipping policy.

For support, contact: contact@raliahomes.com

Ralia Homes
by Weavewell Exports Pvt Ltd